Question 1

Does NeedBot work with any WhatsApp number?

Accepted Answer

No. NeedBot uses Meta's Official WhatsApp Business API, which requires a dedicated business number. It is not compatible with personal WhatsApp or WhatsApp Business through the app.

Question 2

Do I need to install any application?

Accepted Answer

No. NeedBot is 100% cloud-based. You access the control panel via browser and your customers interact normally through WhatsApp.

Question 3

Is there a loyalty contract?

Accepted Answer

We don't require loyalty. Our plans are monthly and you can cancel whenever you want, without penalties.

Question 4

Can the bot transfer to a human agent?

Accepted Answer

Yes. NeedBot identifies situations that need human attention and automatically transfers to an available agent, preserving the conversation history.

Question 5

Can my number be banned by WhatsApp?

Accepted Answer

No. By using Meta's Official API, NeedBot operates within WhatsApp Business policies, eliminating the ban risk common with unofficial tools.

Question 6

How long does it take to get the bot up and running?

Accepted Answer

On average 48 hours after contracting and providing the necessary configuration data.

Question 7

Can I customize the bot's responses?

Accepted Answer

Yes. You can configure service flows, quick responses, business hours, and train the AI with your business content.

Question 8

What happens outside business hours?

Accepted Answer

NeedBot works 24/7. Outside your defined hours, it continues serving automatically or records the contact for follow-up on the next business day.

Question 9

Does NeedBot integrate with the systems I already use in my company?

Accepted Answer

Yes. NeedBot has an open API and already has native integrations for management systems like IXC — widely used by internet providers. For other systems, integration depends on the tool's API availability. Our team evaluates each case and guides the best path.

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