Automate your customer service and scale your business with Artificial Intelligence

24/7 support via WhatsApp, with AI that truly understands and resolves your customers' needs.

Get startedSee the product in action

Meta Tech Provider

Official Meta certification

Official WhatsApp API

Cloud API — zero ban risk

AI Integrated with your ERP

IXC Soft · Sienge · Tasy

Why choose NeedBot?

Transform your company's customer service with cutting-edge technology

24/7 Support

Your customer attended any time, every day.

More Productivity

Reduce operational costs and optimize your team's time.

More Satisfaction

Fast and accurate responses that delight your customers.

Unlimited Scalability

Serve more people at the same time without losing quality.

How it works

Three simple steps to transform your customer service

01

Connect your WhatsApp Business

Fast and secure integration with your business number.

02

Set up AI flows

Customize responses and automations for your business.

03

Scale your service

Serve thousands of customers simultaneously, 24 hours a day.

QUEM SOMOS

Sobre a NeedTech

NeedTech was born from the conviction that intelligent customer service technology should not be a privilege of large companies. We are a Brazilian software house, based in Rio Grande do Sul, specializing in conversational automation solutions via WhatsApp.

Our main product, NeedBot, is a multi-tenant SaaS customer service platform with Artificial Intelligence — built from scratch to be robust, secure, and scalable. Running on dedicated infrastructure in Europe, with daily backups and continuous monitoring, NeedBot serves companies across different sectors, from internet providers to construction firms.

We are official Meta Tech Partners, meaning we operate with the Official WhatsApp Business API — no workarounds, no ban risk, with full compliance with Meta policies.

More than a chatbot, we built a complete customer service platform: with real-time dashboards, performance reports, integration with management systems like IXC, and an AI that learns from your business context to respond like a human agent — 24 hours a day, 7 days a week.

We take security and privacy seriously. We are LGPD compliant and operate with formal data protection processes, including DPO designation.

NeedTech is constantly evolving — and the next step is big.

LGPD Compliant

Formal data protection processes

EU Infrastructure

Dedicated servers in Europe

Meta Tech Partner

Official WhatsApp API

Uptime 99.9%

24/7 continuous monitoring

"A NeedTech está em constante evolução — e o próximo passo é grande."

Plans that fit your budget

Choose the ideal plan for the size of your business

Light

Ideal for small businesses starting with automation

  • 2 service users
  • 1 administrator
  • Basic service flows
  • AI service with NLU
  • Email support

Basic

Ideal for companies that already have a system and seek scalability

  • 5 service users
  • 1 administrator
  • Basic service flows
  • AI service with NLU
  • CRM integrations
  • Email support
Mais popular

Premium

For growing companies that need greater scalability

  • 10 service users
  • 2 administrators
  • Advanced AI with learning
  • AI service with NLU
  • CRM integrations
  • Priority support

Gold

Complete solution for large operations

  • Unlimited agents
  • Unlimited administrators
  • Custom AI
  • Advanced AI with learning
  • AI service with NLU
  • CRM integrations
  • Priority support
Falar com consultor pelo WhatsApp

Frequently asked questions

Everything you need to know before getting started

Does NeedBot work with any WhatsApp number?
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No. NeedBot uses Meta's Official WhatsApp Business API, which requires a dedicated business number. It is not compatible with personal WhatsApp or WhatsApp Business through the app.

Do I need to install any application?
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No. NeedBot is 100% cloud-based. You access the control panel via browser and your customers interact normally through WhatsApp.

Is there a loyalty contract?
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We don't require loyalty. Our plans are monthly and you can cancel whenever you want, without penalties.

Can the bot transfer to a human agent?
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Yes. NeedBot identifies situations that need human attention and automatically transfers to an available agent, preserving the conversation history.

Can my number be banned by WhatsApp?
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No. By using Meta's Official API, NeedBot operates within WhatsApp Business policies, eliminating the ban risk common with unofficial tools.

How long does it take to get the bot up and running?
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On average 48 hours after contracting and providing the necessary configuration data.

Can I customize the bot's responses?
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Yes. You can configure service flows, quick responses, business hours, and train the AI with your business content.

What happens outside business hours?
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NeedBot works 24/7. Outside your defined hours, it continues serving automatically or records the contact for follow-up on the next business day.

Does NeedBot integrate with the systems I already use in my company?
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Yes. NeedBot has an open API and already has native integrations for management systems like IXC — widely used by internet providers. For other systems, integration depends on the tool's API availability. Our team evaluates each case and guides the best path.

THE PRODUCT

See NeedBot in action

From the WhatsApp conversation to the complete control panel.

NeedTech customer service dashboard

Customer Service Panel

Manage all service interactions in real time, with metrics and full history.

Turn conversations into results

Intelligent service. Real results.

Start automating your customer service today and watch your business grow

Talk to NeedTech on WhatsApp

Get in Touch

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